Cancellation Policy

• Timeframe: Orders can be canceled within 1 hour of placing the order.
• How to Cancel: To cancel your order, please contact our customer service team at [customer service email] or call us at [customer service phone number] within the specified timeframe.
• Refund: If you cancel within the 1-hour window, you will receive a full refund. The refund will be processed to your original method of payment and may take up to 7-10 business days to reflect in your account.

• Reasons for Cancellation: We reserve the right to cancel any order due to insufficient stock, errors in pricing or product information, or any unforeseen issues.
• Notification: If your order is canceled by us, you will be notified via email or phone. A full refund will be processed to your original method of payment.

• Personalized Orders: Orders that include personalized items (e.g., custom cookie designs) cannot be canceled once the production process has started.
• Same-Day Delivery: Orders placed for same-day delivery cannot be canceled once the order is confirmed.

• Processing Time: Refunds for canceled orders (within the allowable period) will be processed within 7-10 business days.
• Method of Refund: Refunds will be issued to the original method of payment used at the time of purchase.

• Email:  support@cookieswala.com
• Phone: +91 8949776528
• Hours of Operation: 8 hours

• Policy Changes: CookiesWala reserves the right to modify or update this cancellation policy at any time without prior notice. Please review this policy periodically for any changes.
• Contact Information: If you have any questions or concerns regarding our cancellation policy, feel free to contact us at [customer service email] or call us at [customer service phone number].

Contact us

• Phone: +91 8949776528
• Email: support@cookieswala.com