Refund Policy

At Cookies Wala, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your order, we’re here to help.

1. Refund Eligibility:
  • We accept refund requests for items that are damaged, defective, or not as described.
  • To be eligible for a refund, you must notify us of the issue within [number of days] days of receiving your order.
  • Refunds are subject to approval based on the nature of the issue and compliance with our refund policy.
2. Refund Process:
  • To initiate a refund request, please contact our customer support team at support@cookieswala.com with your order number and details of the issue.
  • Our team will review your request and provide instructions on returning the item(s) if necessary.
  • Once we receive the returned item(s) and verify the issue, we will process your refund.
  • Refunds will be issued to the original payment method used for the purchase.
3. Non-Refundable Items:
  • Certain items are not eligible for refunds, including:Items that have been consumed or used.
  • Products purchased during clearance or sale events.
  • Refunds will not be provided for these items unless they are damaged or defective upon arrival.
4. Return Shipping:
  • If a return is required, you may be responsible for shipping the item(s) back to us, unless the return is due to our error or a defective product.
  • We recommend using a trackable shipping service to ensure that the returned item(s) reach us safely.
5. Refund Timeline:
  • Refunds are typically processed within [number of days] days of receiving the returned item(s).
  • Please note that the time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.
6. Contact Us:
  • If you have any questions or concerns regarding our refund policy, please contact our customer support team at

Phone: +91 8949776528

Email: support@cookieswala.com

Thank you for choosing Cookies Wala!